Getting help
File and track support tickets. Bug reports and feedback are free for every plan; priority support requires Standard or higher (Standard $79, Pro $199, Enterprise $399).
Filing a new ticket
- 1
Click "New ticket" in the top right.
- 2
Pick a type: Bug report, Feedback, or Priority support.
- 3
The Priority support tab is locked on Free and Basic plans - upgrade to unlock SLA-backed responses.
- 4
Enter a one-line subject and describe the issue (what you expected, what happened, steps to reproduce for bugs).
- 5
Submit. You'll get a confirmation email and Streams support is alerted automatically.
Tracking your tickets
- 1
The list shows every open ticket for your organisation, newest first.
- 2
Click a ticket to view the full thread and reply.
- 3
Status chips: open, in progress, waiting on you, resolved, closed.
What people ask about this
- How do I report a bug?
- What plan do I need for priority support?
- How long until Streams support replies?
Inside the app there is an assistant that answers these from your own written process, not just from ours.
Other guides
- Creating a stream
- Building a stream with AI
- Steps, required fields and gates
- Working through a stream
- Working on a record
- One record across several processes
Start with the free plan
Two users, 500 records and every feature switched on. No credit card, and your data stays in Australia.
Get started free