Plans, tokens and top-ups

View your current plan, token balance, top up tokens, choose what happens when you run out, and access invoices.

Understanding the token economy

1
Every plan includes a monthly token bucket. Plugin actions burn tokens at fixed rates: 1 email = 1 token, 1 SMS = 30, 1 OCR scan = 20, 1 quote/invoice = 5.
2
Your monthly tier grant is use-it-or-lose-it. Purchased top-ups roll over - at each billing reset, your balance is topped up to at least the tier grant; anything above that (i.e. unused top-ups) is preserved.
3
The Token Balance card shows: tokens remaining, used this period, and the date your tokens reset. The "Where your tokens went" panel breaks down spend by plugin (computed from the token ledger, not from grant minus balance, so it stays accurate even with top-ups).

1
Scroll to "Buy more tokens" and pick a block: 1K for $5, 5K for $20, 25K for $80, or 100K for $250.
2
Click the block - Stripe Checkout opens for a one-off payment.
3
Tokens are added immediately on payment success and roll over to the next period if unused.
4
Top-ups are only available on Basic and above. Free plans must upgrade to buy tokens.

1
Click "Compare plans" to open /billing/plans showing Free / Basic ($29) / Standard ($79) / Pro ($199) / Enterprise ($399) / Custom.
2
Click the upgrade button on your chosen tier. For paid tiers, Stripe Checkout opens; for Custom, a mailto opens to hello@streamsapp.app.
3
After payment, your balance is topped up to the new tier's grant. Any top-up tokens you'd already purchased are preserved.

1
The "Plan limits" card shows your current usage against tier caps for users, records, and storage.
2
These limits are enforced at the API level - the relevant action returns 429 if a cap is reached.
3
Each plan also has a per-file upload size cap: Free 10 MB, Basic 15 MB, Standard 25 MB, Pro 50 MB, Enterprise 100 MB. Files larger than the cap are rejected with a 413 and an upgrade prompt.

1
Click "Manage Subscription" to open the Stripe customer portal (update payment methods, view invoices, cancel).
2
Recent invoices are listed at the bottom; click "View all" for the full history. Each invoice has a PDF download link.

Inside the app there is an assistant that answers these from your own written process, not just from ours.

Two users, 500 records and every feature switched on. No credit card, and your data stays in Australia.