The audit log

A complete, tamper-evident log of every significant action taken in your organisation - record changes, step transitions, user logins, permission changes, and anything that failed.

Filtering the audit log

1
Use the date-range picker to narrow results to a specific period.
2
Use the action-type dropdown to filter by event type (e.g. step transitions only, or logins only).
3
Both filters can be used together.

Finding out why something failed

1
Choose error in the action-type dropdown to list only failures.
2
Error rows are marked in red and show the reason in plain language on the row itself, so you do not have to expand anything to read it.
3
Recorded failures are the ones your organisation actually felt: an AI feature that refused a request, an automation email that could not be sent, a delivery an email provider rejected. Ordinary validation messages ("this field is required") are not errors and are not logged.
4
Expand the row for the technical detail, which is what support will ask for.
5
When a failure relates to one record, that record is linked, so you can go straight to it.

Viewing before/after changes

1
Click any row to expand it.
2
The expanded view shows the old value and new value as formatted JSON.
3
This lets you see exactly what changed and when.

Exporting the log

1
Click the "Export CSV" button.
2
A CSV file is downloaded with all currently filtered results.
3
Use this for compliance reporting or external analysis.

What people ask about this

How do I see who changed a record's step?
How do I export the audit log?
How far back does the audit log go?
Can I filter by a specific user's actions?
How do I find out why an automation email was not sent?
Where can I see errors that affected my organisation?
Why did the AI stop working, and is it logged anywhere?

Inside the app there is an assistant that answers these from your own written process, not just from ours.

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